Frequently Asked Questions

How does in-home care differ from institutional care?

Most seniors receiving care would agree that in-home care is their preferred option. And the reasons are fairly obvious – such as the emotional value of remaining in familiar surroundings – but there are other benefits that are not always so well understood.

The one-on-one attention of in-home care is not available in an institutional setting. Our caregivers get to know our clients, leading to a more comfortable relationship and an improved ability to meet their needs. Caregivers can devote 100% of their attention to preventing falls, wandering, bed sores, and kitchen injuries, and present to call 911 within seconds of an emergency.

Home care prolongs independence. The inability to accomplish the basic activities of daily living should not condemn a senior to dependence on an institution. In-home care delivers huge benefits to the physical and mental well-being of our clients by taking care of their fundamental desire to remain independent at home.

Care at home is safer. Institutional residents are at high risk for developing acute illnesses such as pneumonia, dehydration, gastroenteritis, and even antibiotic-resistant staph infections. With a single caregiver attending to many people, it is harder to control cross-contamination from one infected resident to another. The one-on-one personal attention by an in-home caregiver greatly lowers the risk of such illnesses.

Home care can improve the quality of life. By remaining in their home, with proper care, seniors are able to maintain the lifestyle and amenities to which they are accustomed. Keeping all their own possessions and familiar surroundings, home care clients are able to visit the same stores, restaurants, neighbors and other places they already know.

How do I find out if this is the right option for me?

A telephone conversation is the easiest and quickest way for you to explain your needs and quickly determine if in-home care is the right option. Call us at (860) 395-9595.

How do you ensure that care being provided remains consistent with my wishes?

We encourage you to communicate with the Administrator regarding your loved one’s care. Ongoing monitoring and documentation of care provides the means to make sure we are meeting your objectives and to ensure that care is properly supervised.

How am I billed by HomeCare Services of Connecticut?

Clients are billed weekly or monthly depending on the type of service you have. Invoices are sent out weekly, and monthly. We do not require a contract or deposit. We accept private payments by check or credit card. Click here for Contact Us page.

Is there a minimum hour requirement on a daily or weekly basis?

Yes. Our minimum hours are usually 7–8 hours, though this may vary based on your specific care needs and plan of care.

How do you select your caregivers? Are they bonded and insured?

As a certified home care agency licensed by the State of Connecticut, we meet requirements for a range of criteria including pre-employment background screening, workers compensation insurance, liability insurance, and bonding. All of our caregivers are bonded, insured, employed by HomeCare Services of Connecticut, and covered by workers compensation and unemployment taxes, and are rigorously screened.

Am I protected from liability for workers compensation, unemployment taxes, or employment taxes?

Yes. One of the primary benefits of utilizing HomeCare Services of Connecticut is our client protection from these types of liabilities and penalties which can be quite substantial.

Do you provide services in hospitals, nursing homes, assisted living facilities, or other locations?

Yes. HomeCare Services of Connecticut caregivers are available to provide services where you need them, when you need them.

Can my caregiver provide transportation?

Yes. With your authorization, our caregivers can drive you or your loved one to whatever destination you desire such as doctor’s appointments, shopping, recreational activities, errands, etc. Driving arrangements may be accommodated with your or your loved one’s vehicle, or in a caregiver’s. This is determined on a case by case basis.

Can my caregiver assist with medications, injections, medical advice or assistance?

For your safety and protection, as well as our adherence to the law, our caregivers CANNOT administer medical services. Your caregiver can remind you to take your medications; however, they cannot physically administer any medications to you including injections or other similar treatments.

What happens if my caregiver is ill or cannot make an appointment due to an emergency?

In the event of a caregiver illness or other conflict, we will provide a comparable temporary replacement. Restoring services from your primary caregiver is our highest priority once their illness has subsided such that they are safe to provide care.

What happens if I want to switch caregivers?

Your satisfaction is our most important objective and we strive to match personalities and create good relationships the first time around. If you are not satisfied for any reason, we will continue seeking the ideal person to satisfy your needs. We are here to serve you, whatever it takes.

What is respite care?

Respite care is meant to offer some temporary relief for a family member or close friend who is providing primary care. Primary caregivers often need a break from caregiving to rest and replenish their energy, as well as avoiding the depression and burnout commonly associated with continuous care.

Respite care arranged through HomeCare Services of Connecticut allows the primary caregiver peace of mind that their loved one’s care is in the hands of a qualified professional.

Do you provide 24-hour care?

Yes. 24-hour care can be arranged.

How do I get started?

It’s simple! Call (860) 395-9595 or click here for all contact options. We are here to answer your questions and explain our services. If you are interested in meeting personally, we can schedule a no-cost, no-obligation in-home evaluation.